Help Centre

Find answers to commonly asked questions about buying and selling tickets.

Frequently Asked Questions

Do I need an account to buy tickets?

No. Customers can purchase tickets as a guest — there is no sign-up required. Simply enter your email address at checkout and your order confirmation and tickets will be delivered to your inbox. Accounts are only required for event organisers who want to list and manage events.

How do I purchase tickets?

Browse available events, select an event you're interested in, choose your ticket type and quantity, then proceed to checkout. Enter your payment details and complete the purchase. You'll receive your tickets via email immediately.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, and other major credit/debit cards. Payment methods are displayed during checkout.

I didn't receive my tickets. What should I do?

First, check your spam/junk email folder for your order confirmation, which contains a link to your order summary and tickets. If you still can't find it, contact the event organiser directly using the "Contact Organiser" option on the event page. If the issue persists, contact our support team at support@himalta.mt with your order number.

How do I request a refund?

Refund eligibility is determined solely by the event organiser's policy. To request a refund, contact the event organiser directly using the "Contact Organiser" option on the event page, or use the contact details provided in your order confirmation email. Have your order number ready. hi.Malta does not issue refunds on behalf of organisers. Review our Refund Policy for more details.

What happens if an event is cancelled?

If an event is cancelled by the organiser, you will automatically receive a full refund including service fees within 5-10 business days. You'll receive an email notification about the cancellation and refund status.

Can I transfer my tickets to someone else?

Ticket transfer is at the event organiser's sole discretion and is not offered as a self-service feature on hi.Malta. If you need to transfer a ticket to another person, contact the event organiser directly using the "Contact Organiser" option on the event page and ask whether they permit transfers and how to arrange one.

Do I need to print my tickets?

Most events accept digital tickets on your mobile device. Simply show the QR code from your order confirmation email or your order summary page. Some events may require printed tickets - check the event details for specific requirements.

I lost my tickets. How can I retrieve them?

Search your inbox (and spam/junk folder) for your original order confirmation email, which contains a link to your order summary and tickets. If you can't locate it, contact the event organiser with your order details to have it resent. If you need further assistance, contact our support team at support@himalta.mt

How do I create and sell tickets for my event?

Create an organiser account, then click "Create Event." Follow the setup wizard to enter event details, create ticket types, set prices, and customise your event page. Once published, you can share the link and start selling tickets immediately.

What are the service fees?

Service fees vary by event and are clearly displayed before checkout. These fees cover platform costs including payment processing, ticket delivery, customer support, and fraud protection. Event organisers may choose to absorb these fees or pass them to customers.

How do I contact an event organiser?

Visit the event page and click the "Contact Organiser" button. You can send them a message directly through the platform. For purchased tickets, you can also find organiser contact details in your order confirmation email.

My payment failed. What should I do?

Payment failures can occur due to insufficient funds, incorrect card details, or security blocks. Verify your payment information is correct, ensure you have sufficient funds, and try again. If the issue persists, try a different payment method or contact your bank.

How do I get a receipt or invoice?

A receipt is automatically emailed to you after purchase and is also accessible from your order summary page (the link is in your order confirmation email). For formal invoices with company details, contact the event organiser directly, as organisers issue their own invoices.

Can I make group bookings?

Yes, simply increase the ticket quantity during checkout. For large groups (typically 10+ tickets), some organisers offer special group rates or discounts. Check the event page or contact the organiser directly for group booking options.

How do I request accessibility accommodations?

If you require wheelchair access, companion seating, or other accommodations, contact the event organiser directly through the event page. Many events offer accessible seating options that can be selected during ticket purchase.

How do I use a promo or discount code?

During checkout, look for the "Promo Code" or "Discount Code" field. Enter your code and click "Apply" to add the discount to your order. Promo codes may have expiration dates or usage limits set by the organiser.

Can I change or update my order after purchase?

Order changes are at the event organiser's discretion. To change ticket quantity, attendee names, or other details, contact the event organiser directly using the "Contact Organiser" option on the event page or the details in your order confirmation email. hi.Malta cannot modify orders on behalf of organisers.

Is my payment information secure?

Yes. We use industry-standard encryption and secure payment processing. Your card details are never stored on our servers. All payments are processed through PCI-compliant payment providers.

How do I check in at the event?

Present your ticket at the entrance - either on your phone (QR code) or as a printed copy. Event staff will scan your ticket to confirm entry. Make sure your phone is charged or bring a printed backup.

When do organisers receive their payout?

Payout timing varies by platform settings. Typically, organisers receive funds after the event has taken place. Connect your payment account in your organiser dashboard to receive payouts. Check your account settings for specific payout schedules.

Still Need Help?

Can't find what you're looking for? Our support team is available to assist you.

hi.Malta Support Email: support@himalta.mt