Accessibility Statement

Last updated: 1 November 2026

1. Our Commitment to Accessibility

hi.Malta is committed to ensuring that our online ticketing platform is accessible to everyone, including people with disabilities. We believe that everyone should have equal access to discover, purchase, and manage event tickets online.

We are actively working to increase the accessibility and usability of our platform and strive to adhere to accepted guidelines and standards for accessibility.

2. Conformance Standards

hi.Malta aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards published by the World Wide Web Consortium (W3C). These guidelines establish three levels of conformance: Level A, Level AA, and Level AAA. We are working towards Level AA conformance, which addresses the most common barriers for disabled users.

3. Accessibility Features

Our platform includes the following accessibility features:

• Keyboard Navigation: Full functionality accessible via keyboard without requiring a mouse
• Screen Reader Support: Compatible with JAWS, NVDA, VoiceOver, and other screen readers
• Clear Page Structure: Logical heading hierarchy and semantic HTML
• Alternative Text: Descriptive alt text for all meaningful images
• Colour Contrast: Sufficient contrast ratios between text and backgrounds
• Resizable Text: Text can be resized up to 200% without loss of functionality
• Form Labels: Clear, descriptive labels for all form inputs
• Error Identification: Clear error messages with suggestions for correction
• Focus Indicators: Visible focus indicators for all interactive elements
• ARIA Labels: Appropriate ARIA attributes for enhanced screen reader support

4. Accessible Event Features

For event attendees with accessibility needs:

• Many events offer wheelchair-accessible seating and facilities
• Accessibility information is displayed on event pages when provided by organisers
• You can contact event organisers directly to request specific accommodations
• Companion tickets may be available for attendees requiring assistance

5. Known Limitations

While we strive for full accessibility, some limitations currently exist:

• Third-party content provided by event organisers may not meet our accessibility standards
• Some older event pages may not be fully compliant
• Certain interactive features may have limited screen reader support
• PDF documents may not be fully accessible

We are actively working to address these limitations and welcome your feedback to help us improve.

6. Assistive Technology Compatibility

Our platform is designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Browser text-to-speech functionality

We test our platform regularly with these technologies to ensure compatibility.

7. Mobile Accessibility

Our mobile-responsive design ensures that our platform is accessible on smartphones and tablets. Mobile accessibility features include:

• Touch-friendly interface with appropriately sized tap targets
• Support for mobile screen readers (VoiceOver, TalkBack)
• Responsive layouts that adapt to different screen sizes
• Accessible mobile ticket viewing and QR codes

8. Third-Party Content

Event organisers create and manage their own event pages, including descriptions, images, and policies. While we provide guidelines and accessible templates, we cannot guarantee the accessibility of all third-party content.

We encourage organisers to make their content accessible and provide support tools to help them do so. If you encounter accessibility issues with specific event content, please contact the organiser directly.

9. Feedback and Assistance

We welcome feedback on the accessibility of the hi.Malta platform. If you encounter accessibility barriers or have suggestions for improvement:

Accessibility Team Email: support@himalta.mt Phone: +356 9916 1718

Please provide:

• Description of the accessibility issue
• The web page or feature where you encountered the problem
• The assistive technology you were using (if applicable)
• Any error messages or unexpected behaviour

10. Ongoing Improvements

Accessibility is an ongoing effort. We regularly:

• Conduct accessibility audits of our platform
• Test with users who rely on assistive technologies
• Train our development team on accessibility best practices
• Update our platform based on user feedback and new guidelines
• Monitor changes in accessibility standards and regulations

11. Technical Specifications

The accessibility of hi.Malta relies on the following technologies:

• HTML5
• WAI-ARIA
• CSS3
• JavaScript

These technologies are relied upon for conformance with the accessibility standards used. The platform is designed to work with recent versions of major browsers including Chrome, Firefox, Safari, and Edge.

12. Assessment Methodology

hi.Malta assessed the accessibility of our platform through:

• Internal self-evaluation and testing
• Automated accessibility testing tools (WAVE, Axe, Lighthouse)
• Manual testing with screen readers and keyboard navigation
• User testing with individuals who have disabilities
• Third-party accessibility audits

13. Formal Complaints

If you are not satisfied with our response to your accessibility concerns, you may file a formal complaint with the appropriate regulatory authority in your jurisdiction.